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Problems of English Listening and Speaking Skills for Hotel Receptionists in Buriram Province(Research Presentation)

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Problems of English Listening and Speaking Skills for Hotel Receptionists in Buriram Province

วันที่ 24 พฤศจิกายน 2561 มีการนำเสนองานวิจัยของกลุ่ม นศ.ชั้นปีที่4 ในหัวข้อ (Problems of English Listening and Speaking Skills for Hotel Receptionists in Buriram Province) ณ.ห้องประชุมสาขาภาษาอังกฤษ LC3 (ศูนย์ภาษา อาคาร 1 ชั้น2)  โดยมีรายชื่อผู้จัดทำวิจัยในครั้งนี้ดังต่อไปนี้

  1. Mr.Christin Anuwaiya B.A.4/2 ID:054
  2. Ms.Marisa Boontos B.A.4/2 ID:086
  3. Ms.Natwipa Wisettranon B.A.4/2 ID:073

คณะกรรมการผู้ควบคุมการสอบวิจัย ในครั้งนี้ ประกอบด้วย คณาจารย์จากสาขาวิชาภาษาอังกฤษ ซึ่งมีรายชื่อดังต่อไปนี้

  1. Assistant Professor Supakit Phoowong
  2. Miss Rosesamon Panduangkaew
  3. Assistant Professor Sittisak  Pongpuehee

On 24th November 2018 at Language Center (LC3), the second floor, Building 1.There was the Independent Study (IS) presentation under the topic of (Problems of English Listening and Speaking Skills for Hotel Receptionists in Buriram Province)
The IS presentation was presented by

  1. Mr.Christin Anuwaiya B.A.4 / 2 ID: 054
  2. Ms. Marisa Boontos B.A.4 / 2 ID: 086
  3. Ms.Natwipa Wisettranon B.A.4 / 2 ID: 073

The committees consist of the teachers from English program as follows:

  1. Assistant Professor Supakit Phoowong
  2. Miss Rosesamon Panduangkaew
  3. Assistant Professor Sittisak Pongpuehee
Briefly

The objectives of this research were 1. to investigate English speaking problems of hotel receptionists in Buriram province and 2. to investigate English listening problems of hotel receptionists in Buriram province. The samples consisted of 54 hotel receptionists department who were purposively selected from ten hotels in Buriram province. Questionnaire was used for the research instrument. They were three parts inside the questionnaire including personal information, problems of English listening and speaking, and other suggestions. The statistics used for analyzing the data consisting of frequency, percentage, mean, and standard deviation.The research results revealed that the problems of English listening were found the participants had English listening problems with the foreign customers’ accent. Additionally, the participants rated the following aspects as the more level was English listening problem due to vocabulary limitations, English listening comprehension problem while the foreign customers speak fastly so you cannot comprehend, English listening problem due to the pronunciation vocabulary of foreign customers and English listening problem due to lack of knowledge in English grammar. Besides, the results found that the problems of English speaking were among the participants was cannot explain what the foreign customers want or inquire thoroughly. Additionally, the participants rated the following aspects as the more level was always think in Thai before you speak English, it is difficult to use the terminology correctly in a various situations, feel worried and forget what you have learnt to speak in unfamiliar situations, and the pronunciation problems such as s, ch, sh, r, l, ed, t and th sounds

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